Frequently asked questions
Do you have questions? We have answers!
QUALITY
What is the difference between the materials?
What is the difference between the materials?
You can read about the different properties in the respective product description or take a look at our additional material information right here.
Where are the murals produced?
Where are the murals produced?
The works of art are handmade in Germany with the utmost care.
What is the quality of the motifs?
What is the quality of the motifs?
We only use the best quality materials and the optimum DPI resolution to ensure that the image is razor-sharp. If a customer is dissatisfied with the quality, we will always try to find a solution.
What type of frame is used?
What type of frame is used?
We only use FSC-certified wood and PVC-free canvases. We also use 100% recycled material and are OEKO TEX 100 certified.
How can I hang up my picture?
How can I hang up my picture?
Free hanging kits are included so that the new pictures can be hung up easily and in a relaxed manner. We also provide installation instructions
SHIPPING AND RETURNS
How long does it take until I receive my order?
How long does it take until I receive my order?
Your delivery time may vary depending on the country. Our average
delivery time within Germany is 3-5 working days. If you order from
another country within the European Union,
the average delivery time is 7-10 working days. For orders
outside the European Union, delivery may take 10-12 days due to
customs clearance.
How much does shipping cost?
How much does shipping cost?
Within Germany shipping is
free. A
value of goods under 100€ costs 7.99€ for normal shipping.
Express shipping costs 39.90€.
For orders outside Germany, but within most EU countries, a shipping fee of 19.90€ applies.
Exceptions can be seen here: https://www.artforeveryone.de/pages/versandinformationen
For
orders outside the European Union we have a
shipping fee of 49.99€, so that we can also offer the highest
shipping quality here.
What happens if the order arrives damaged?
What happens if the order arrives damaged?
Each image is checked and approved by one of our quality experts before dispatch. Only after this process is the package picked up by one of our shipping partners. If the parcel is damaged on the way to
, you can simply send us a photo of the damaged goods and we will send you a new picture.
Is there an additional fee for orders outside the European Union?
Is there an additional fee for orders outside the European Union?
For orders outside the European Union, an additional
customs fee may apply, which you must pay to the shipping company.
(For example, orders to Switzerland or Norway) We have no influence on these customs fees. If you have any questions about the fees outside the European Union, do not hesitate to contact us!
Is there a tracking number?
Is there a tracking number?
Of course, we have the corresponding tracking number for every order. This means you can call up the order status of your picture at any time.
What if I don't like the picture I ordered?
What if I don't like the picture I ordered?
We offer a 30-day money-back guarantee so that you have enough time to decide whether you like your artwork
. If you don't like your artwork, you can simply return it.
Personalized products are not exchangeable or refundable.
How do I return my artwork?
How do I return my artwork?
If you have any questions about returns, please contact us first by email at info@canvarisma.de or use our contact form
Personalized products are not exchangeable or refundable.
As soon as the goods have been returned to us, the purchase amount (including shipping costs) will be refunded to you.
Further information can be found in our right of withdrawal or our terms and conditions.
PAYMENT METHODS
What payment methods are available to me?
What payment methods are available to me?
With us you can pay with the major credit cards (American Express, Mastercard, Visa) with ApplePay, GooglePay, Klarna, PayPal, SofortPay, ShopPay and Sofortüberweisung. If this is not enough, you can also send us a request and we will find another solution. Purchase on account is also possible for business customers.
